{"id":33661,"date":"2026-09-10T09:56:41","date_gmt":"2026-09-10T07:56:41","guid":{"rendered":"https:\/\/www.okrasa.sk\/complaints\/"},"modified":"2026-09-10T10:35:02","modified_gmt":"2026-09-10T08:35:02","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.okrasa.sk\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"33661\" class=\"elementor elementor-33661 elementor-653\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0eafd17 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0eafd17\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a0d2f67\" data-id=\"a0d2f67\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-383bb64 elementor-widget elementor-widget-heading\" data-id=\"383bb64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aaa83d5 elementor-widget elementor-widget-text-editor\" data-id=\"aaa83d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"padding:12px 16px;background:#F2EFE9;border-left:3px solid #AE8145;font-size:14px;\"><em>This English text is a translation provided for information only. The legally binding version is the Slovak one, available at <a href=\"\/reklamacie\/\">\/reklamacie\/<\/a>.<\/em><\/p>\n<p><strong>PLEASE SEND PHOTOS OF DAMAGED GOODS TO:<\/strong><\/p><p><strong><em>sekretariat@okrasa.sk<\/em><\/strong><\/p><p><strong>TOGETHER WITH YOUR ORDER NUMBER \/ INVOICE NUMBER.<\/strong><\/p><p>If you do this, you do not need to fill in the form.<\/p><p>&nbsp;<\/p><p style=\"text-align: center\">Please fill in the form below to submit a complaint.<\/p><p>If the complaint form does not work for you, please contact our complaints department: sekretariat@okrasa.sk<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab2c020 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"ab2c020\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;\\u010eal\\u0161ie&quot;,&quot;step_previous_label&quot;:&quot;Predo\\u0161l\\u00e9&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"33661\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"ab2c020\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMeno\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Meno\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_408209a elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_408209a\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPriezvisko\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_408209a]\" id=\"form-field-field_408209a\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Priezvisko\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_aa3aa68 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_aa3aa68\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTel. \u010d\u00edslo\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_aa3aa68]\" id=\"form-field-field_aa3aa68\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Va\u0161e telef\u00f3nne \u010d\u00edslo\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_a61c769 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_a61c769\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\t\u010c\u00edslo objedn\u00e1vky\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_a61c769]\" id=\"form-field-field_a61c769\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"\u010c\u00edslo objedn\u00e1vky\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-field_df8fdba elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_df8fdba\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tD\u00e1tum objedn\u00e1vky\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[field_df8fdba]\" id=\"form-field-field_df8fdba\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-date-field\" placeholder=\"D\u00e1tum objedn\u00e1vky\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_824b3bf elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_824b3bf\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tN\u00e1zov produktu\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_824b3bf]\" id=\"form-field-field_824b3bf\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"N\u00e1zov produktu\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_30c66ad elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_30c66ad\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tK\u00f3d produktu\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_30c66ad]\" id=\"form-field-field_30c66ad\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"K\u00f3d produktu\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-checkbox elementor-field-group elementor-column elementor-field-group-field_c437edc elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_c437edc\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tD\u00f4vod reklam\u00e1cie\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Po\u0161koden\u00fd tovar ( fotodokument\u00e1ciu n\u00e1m za\u0161lite na email eshop@okrasa.sk )\" id=\"form-field-field_c437edc-0\" name=\"form_fields[field_c437edc][]\"> <label for=\"form-field-field_c437edc-0\">Po\u0161koden\u00fd tovar ( fotodokument\u00e1ciu n\u00e1m za\u0161lite na email eshop@okrasa.sk )<\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Odoslan\u00fd nespr\u00e1vny tovar\" id=\"form-field-field_c437edc-1\" name=\"form_fields[field_c437edc][]\"> <label for=\"form-field-field_c437edc-1\">Odoslan\u00fd nespr\u00e1vny tovar<\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"In\u00e9, uve\u010fte d\u00f4vod\" id=\"form-field-field_c437edc-2\" name=\"form_fields[field_c437edc][]\"> <label for=\"form-field-field_c437edc-2\">In\u00e9, uve\u010fte d\u00f4vod<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-checkbox elementor-field-group elementor-column elementor-field-group-field_821077a elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_821077a\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tBolo balenie otvoren\u00e9?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"\u00c1no\" id=\"form-field-field_821077a-0\" name=\"form_fields[field_821077a][]\"> <label for=\"form-field-field_821077a-0\">\u00c1no<\/label><\/span><span class=\"elementor-field-option\"><input type=\"checkbox\" value=\"Nie\" id=\"form-field-field_821077a-1\" name=\"form_fields[field_821077a][]\"> <label for=\"form-field-field_821077a-1\">Nie<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDopl\u0148uj\u00face inform\u00e1cie\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Popis chyby a in\u00e9 detaily\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_9e455d5 elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_9e455d5\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LfSfPgcAAAAANhoX_2OWklqLEFq3To3QQGNpb4A\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ODOSLA\u0164 REKLAM\u00c1CIU<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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