\/obchodne-podmienky\/<\/a>.<\/em><\/p>\n1. These terms and conditions are an inseparable part of the business relationship concluded between the seller and the buyer.
2. For the purposes of these terms and conditions, the terms seller, buyer and goods are defined as follows:<\/p>\n
Seller:<\/b>
Okrasa, v\u00fdrobn\u00e9 dru\u017estvo
A. Hlinku 2247
022 01 \u010cadca, Slovakia
a production cooperative registered in the Commercial Register of the District Court in \u017dilina, section: Dr, insert no. 184\/L
Company ID (I\u010cO): 00168297
Tax ID (DI\u010c): 2020421183
VAT ID (I\u010c DPH): SK2020421183
Bank details: account number: 4460006903\/3100
IBAN: SK39 3100 0000 0044 6000 6903<\/p>\n
Buyer:<\/b>
The buyer (consumer) is a natural or legal person who contacts the seller in order to buy goods listed in the online shop of Okrasa, v\u00fdrobn\u00e9 dru\u017estvo \u010cadca – www.okrasa.sk.<\/p>\n
Goods:<\/b>
Goods are the products or services offered for sale by the seller in the online shop at www.okrasa.sk.<\/p>\n
3. Different arrangements agreed when ordering the goods take precedence over these terms and conditions, but must be agreed in writing and confirmed by the seller and the buyer.<\/p>\n
4. The buyer orders the seller’s goods through the ordering system at www.okrasa.sk in writing (an order through the e-shop). An order placed in this way is considered binding and, in accordance with Act No. 102\/2014 Coll. as amended, is understood as a distance contract.<\/p>\n
5. Once the order is delivered it is registered in the seller’s system, and at that moment a business relationship arises between the seller and the buyer.<\/p>\n
6. By sending an order to the seller, the buyer gives the seller consent to process their personal data. In accordance with the Personal Data Protection Act No. 18\/2018 Coll. as amended, the buyer’s data will be used only within the business relationship between the seller and the buyer and will not be provided to any third party (with the exception of the company carrying the goods, or state authorities in the case of an inspection).<\/p>\n
The operator obtains the following data from the buyer: title, first name, surname, address, delivery address, telephone number, e-mail address.
The operator is obliged to protect personal data from being made available to unauthorised persons.<\/p>\n
ART. II. PRICE, DELIVERY PERIODS AND PAYMENT TERMS<\/h3>\n
1. The price of the goods is stated including VAT, without delivery costs.
2. The buyer chooses the delivery method and the payment method when ordering the goods in the order form. The buyer can choose from the following delivery methods:<\/p>\n
a) personal collection at the seller
b) delivery by a courier company<\/p>\n
c) delivery through Packeta<\/p>\n
a) Personal collection at the seller<\/b><\/p>\n
– ordered goods that are in stock can be collected by the buyer after the order has been confirmed, at the seller’s registered office
– ordered goods that are not in stock and made-to-order goods can be collected by the buyer by arrangement with the seller<\/p>\n
The buyer undertakes to collect the ordered goods within the agreed period at the address stated in the order. If made-to-order goods are not collected by the buyer within 30 days of notification (by e-mail or telephone), the seller is entitled to charge the purchase price and a storage fee of EUR 1 excl. VAT per day of storage. The seller is entitled to withhold the goods until the buyer pays both the purchase price and the storage fee.<\/p>\n
b) Delivery by courier company:<\/b><\/p>\n
– The current delivery and cash-on-delivery charges are shown in the shopping cart and on the Delivery and payment page.<\/p>\n
The place of delivery is determined by the buyer’s order. The buyer undertakes to take over the goods and sign the delivery and handover protocol within the agreed period at the address stated in the order. Delivery is considered fulfilled at the moment the goods are delivered to the place stated in the order and physically taken over by the buyer or, if the buyer is not present, by a person authorised by the buyer. The authorised person must present documents proving the authorisation to the seller. If the buyer refuses to take over the goods, the courier company records the refusal in the delivery and handover protocol. If the ordered goods have to be sent again because the buyer was not present at the place stated as the place of delivery in the order, all resulting costs are borne by the buyer.<\/p>\n
C) Method of payment for the ordered goods:<\/b>
– cash on delivery – paid directly to the courier when the parcel is taken over
– payment in advance to our account – paid before the goods are delivered, to the seller’s account, on the basis of the proforma invoice generated by the system after the order is sent<\/p>\n
– payment through the Payout payment gateway – Payout is a certified payment institution offering fast, secure and trouble-free payment processing.
– payment on collection at the company’s premises – the buyer pays for the goods at the seller’s premises when collecting them in person<\/p>\n
Goods in stock:<\/b>
– unless a different delivery period has been agreed, the seller undertakes to send the ordered goods to the buyer within 10 working days of the buyer’s binding confirmation of the order
– in the case of payment against a proforma invoice, this period is counted from the day the full payment is credited to the seller’s account<\/p>\n
Goods that are not in stock:<\/b>
– unless a different delivery period has been agreed, ordered goods that are not in stock will be delivered to the buyer within 15 working days of receipt of the binding order from the buyer
– in the case of payment against a proforma invoice, this period is counted from the day the full payment is credited to the seller’s account<\/p>\n
When taking over the goods, the buyer must check that the parcel is physically intact and complete. If the parcel is visibly damaged or destroyed, the buyer must contact the seller immediately without taking over the parcel and draw up a damage report with the carrier. Any later claims regarding quantity or physical damage to the product will not be accepted. In such a case the buyer must keep the original packaging in which the goods were delivered.<\/p>\n
3. The buyer acquires ownership of the goods only once the full price and any other sums agreed in the distance purchase contract have been paid to the seller’s account. Until ownership passes from the seller to the buyer, the buyer who holds the goods has all the duties of a custodian and must store the goods safely at their own expense and mark them so that they can be identified at all times as the seller’s goods.<\/p>\n
4. The information about the goods given on the seller’s website, in catalogues and similar is indicative.<\/p>\n
5. The seller is entitled to require the buyer to fulfil their obligations, in particular to pay the price of the goods, regardless of the fact that ownership of the goods has not yet passed to the buyer.<\/p>\n
6. The risk of damage to the goods passes to the buyer at the moment the goods are taken over by the buyer or their authorised representative.<\/p>\n
ART. III. CANCELLATION OF THE PURCHASE CONTRACT<\/h3>\n
The buyer has the right to cancel ordered goods or a service within 24 hours of the purchase contract arising, without a cancellation fee.<\/p>\n
ART. IV. WITHDRAWAL FROM THE CONTRACT<\/h3>\n
1. The buyer is entitled to withdraw from the contract without giving a reason within 14 days of taking over the goods. The withdrawal form on our website can be used, or the withdrawal must be made in writing and must contain all the details identifying the goods, the buyer and the seller. The withdrawal must be delivered within the above period, together with the goods, to the seller’s registered office at the buyer’s expense and risk. The goods must not be damaged or used, must be in their original packaging, and the buyer must return all documents relating to the goods (warranty card, proof of purchase and similar) received when buying them. The buyer agrees and acknowledges that “in writing” means in this case a withdrawal document signed by the buyer. Goods must not be returned as cash on delivery. Goods sent as cash on delivery will not be accepted and will be returned.<\/p>\n
If the buyer returns the ordered goods damaged, used or in a condition that does not correspond to the condition in which the seller sent them, the buyer acknowledges that the seller is entitled to reduce the amount to be refunded by the damage caused.<\/p>\n
2. If the buyer meets the above obligations, the seller will take the goods back and, within 14 days of the withdrawal, refund the price paid for the goods or the advance paid by the buyer in the manner agreed in advance, together with the delivery costs pursuant to Section 9(3) of Act No. 102\/2014 Coll. The seller is not obliged to refund the money before the goods are delivered to them or before the consumer proves that the goods have been sent, unless the seller has offered to collect the goods.<\/p>\n
The costs of returning the goods are borne by the buyer.<\/p>\n
The buyer cannot withdraw from a distance purchase contract in particular in the following cases:<\/b><\/p>\n
a) where the contract also includes the provision of a service and the service has begun with the buyer’s consent before the withdrawal period expired<\/p>\n
b) where the subject of the contract is the sale of goods made to the buyer’s specific requirements (made-to-order goods) or goods designed specifically for one buyer, or goods which by their nature cannot be returned.<\/p>\n
3. The seller reserves the right to change prices. If a price changes, the seller contacts the buyer. The buyer has the right to cancel the order at the adjusted prices.<\/p>\n
4. The seller reserves the right to cancel an order (withdraw from the contract), or part of it, if:
a) the goods are unavailable, are not manufactured or are no longer manufactured
b) the price of the goods or material from the supplier has changed<\/p>\n
In such a case the seller must inform the buyer of this and refund any advance paid within 14 days of the notice of cancellation of the order (withdrawal from the contract).<\/p>\n
ART. V. RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES<\/h3>\n
1. The contracting parties are the seller and the buyer.<\/p>\n
2. The buyer is obliged to:<\/b>
a. take over the ordered goods
b. pay the seller the agreed price for the goods
c. check that the packaging and the goods themselves are intact when taking them over.<\/p>\n
3. The seller is obliged to:<\/b>
a. deliver the goods to the customer in the required quantity and at the agreed price
b. send the customer, together with the goods or subsequently, all documents relating to the goods, such as the invoice, complaint form and instructions for use in the codified form of the Slovak language.<\/p>\nART. VI. CONTRACTUAL PENALTY<\/h3>\n
1. The seller reserves the right to charge the buyer a contractual penalty of EUR 10 (ten euros) where a purchase contract has arisen which the buyer has not cancelled or withdrawn from, and the buyer did not collect the goods from the carrier and they were returned to the seller. The same applies if the buyer was asked by the seller to take over the goods and did not do so, thereby breaching Article V, point 2, letter a.<\/p>\n
ART. VII. FINAL PROVISIONS<\/h3>\n
1. The buyer declares that they read these terms and conditions before completing or communicating the order and undertakes to comply with them voluntarily.
2. Regardless of the other provisions of the contract, the seller is not liable to the buyer for lost profit, lost opportunities or any other indirect or consequential loss arising from negligence, breach of contract or in any other way.
3. If any provision of these terms and conditions is invalid or becomes invalid, this does not affect the validity of the remaining provisions.
4. The seller and the buyer have agreed that they fully recognise distance communication – by telephone, fax (including a hand-written order) and in electronic form, in particular by e-mail and over the internet – as valid and binding on both contracting parties.
5. The buyer’s rights and obligations may not be transferred to third parties without the seller’s written consent.
6. The information published on the seller’s website is the exclusive property of the seller and may not be copied or used in any way other than permitted.
7. Legal relationships not governed by these terms and conditions are governed by the relevant provisions of the Slovak Commercial Code, the Act on Electronic Commerce and consumer protection legislation as amended, valid for the Slovak Republic. Any legal disputes are governed by the relevant provisions of the Commercial Code or the Civil Code and will be settled by the competent court, which is the court having jurisdiction over the seller’s registered office.<\/p>\n
Discounts for purchases at the factory shop:<\/p>\n
Purchases from EUR 500 to EUR 999.99 excl. VAT – 10% discount<\/p>\n
Purchases from EUR 1,000 excl. VAT and above – 15% discount<\/p>\n
Discounts in the www.okrasa.sk online shop:<\/p>\n
Purchases from EUR 700 to EUR 999.99 excl. VAT – 15% discount<\/p>\n
Purchases from EUR 1,000 excl. VAT and above – 20% discount<\/p>\n","protected":false},"excerpt":{"rendered":"
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