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IMPORTANT NOTICES From 01.10.2026 open weekdays from 7:00 a.m. to 4:00 p.m. First Saturday opening : 03.10.2026 from 8:00 a.m. to 2:00 p.m.
SAFE DELIVERY GUARANTEE

If an ornament breaks in transit, we send a new one or refund your money.

IMPORTANT NOTICES

From 01.10.2026 open weekdays from 7:00 a.m. to 4:00 p.m. First Saturday opening : 03.10.2026 from 8:00 a.m. to 2:00 p.m.

Complaints

This English text is a translation provided for information only. The legally binding version is the Slovak one, available at /reklamacie/.

PLEASE SEND PHOTOS OF DAMAGED GOODS TO:

sekretariat@okrasa.sk

TOGETHER WITH YOUR ORDER NUMBER / INVOICE NUMBER.

If you do this, you do not need to fill in the form.

 

Please fill in the form below to submit a complaint.

If the complaint form does not work for you, please contact our complaints department: sekretariat@okrasa.sk