Delivery and payment
This English text is a translation provided for information only. The legally binding version is the Slovak one, available at /doprava-a-platba/.
DELIVERY
The buyer chooses the delivery method when ordering the goods in the order form. The buyer can choose from the following delivery methods:
a) personal collection at the seller’s retail shop in Čadca
b) delivery by the Slovak Parcel Service courier company, with a charge from EUR 6.00 incl. VAT.
c) collection at a Packeta pick-up point of your choice, from EUR 4.80 incl. VAT.
a) Personal collection at the seller
– ordered goods that are in stock can be collected by the buyer once the order has been processed (notification by e-mail) at the seller’s registered office, i.e. Okrasa, v.d., Čadca
– ordered goods that are not in stock and made-to-order goods can be collected by the buyer after receiving the e-mail confirming that the order has been processed.
The buyer undertakes to collect the ordered goods within the agreed period, i.e. 7 working days, at the address stated in the order. If made-to-order goods are not collected by the buyer after notification (by e-mail or telephone), the seller is entitled to charge the purchase price and a storage fee of EUR 1 excl. VAT per day of storage. The seller is entitled to withhold the goods until the buyer pays both the purchase price and the storage fee.
b) Delivery by courier company:
– The place of delivery is determined by the buyer’s order. The buyer undertakes to take over the goods and sign the delivery and handover protocol within the agreed period at the address stated in the order. Delivery is considered fulfilled at the moment the goods are delivered to the place stated in the order and physically taken over by the buyer or, if the buyer is not present, by a person authorised by the buyer. The authorised person must present documents proving the authorisation to the seller. If the buyer refuses to take over the goods, the COURIER records the refusal in the delivery and handover protocol. If the goods have to be sent again, the buyer bears the cost of repeated delivery.
Goods in stock:
– unless a different delivery period has been agreed, ordered goods that are in stock will be delivered to the buyer within 3 working days of receipt of the binding order from the buyer
– in the case of payment in advance, this period is counted from the day the full payment is credited to the seller’s account
Goods that are not in stock:
– unless a different delivery period has been agreed, ordered goods that are not in stock will be delivered to the buyer within 15 working days of receipt of the binding order from the buyer
– in the case of payment in advance, this period is counted from the day the full payment is credited to the seller’s account
PLEASE NOTE! During the main season (October – December) the delivery period may be longer because of the number of orders. Orders are processed in the order in which they arrive.
Before the end of the season we announce in advance the last date for placing an order with delivery before Christmas.
PAYMENT
The buyer chooses the payment method when ordering the goods in the order form. The buyer can choose from the following payment methods:
1. cash on delivery (in cash) – or by payment card directly with the courier
2. bank transfer
3. PAYOUT payment gateway
Cash on delivery (in cash)
The buyer pays in cash when the goods are delivered. The original invoice is delivered together with the ordered goods. Please note that it is not always possible to pay the courier by card.
Bank transfer
Payment is made in advance on the basis of the e-mail confirming receipt of your order, which contains our bank details. Please use your order number as the payment reference. We do not send a notification that the payment has been received; we send the confirmation that the order has been processed once the order is handed over to the carrier. The original invoice is packed with the ornaments. In the case of personal collection you will receive an e-mail telling you that the order is waiting for you at the shop.
Payout payment gateway
– Payout is a certified payment institution offering fast, secure and trouble-free payment processing.
a) personal collection – after the order has been paid, the buyer is informed that the ordered goods can be collected at the seller’s premises
b) delivery by courier company – after the full amount has been received under the payment reference (order number), including the agreed shipping and packaging fee, the ordered goods are sent to the buyer together with the original invoice. The seller confirms the dispatch of the goods to the buyer by e-mail.
c) payment gateway: after creating and confirming your order you are redirected straight to the payment gateway, where you pay for the order.
Made-to-order goods (individual orders):
payment is required on the basis of a proforma invoice, agreed with our sales department.
Payment details:
Account number: 4460006903/3100
Payment reference: your order number
IBAN: SK39 3100 0000 0044 6000 6903
SWIFT: LUBASKBX