Complaint form ✓ Complaint received Complaint form Seller: Okrasa, výrobné družstvo, A.Hlinku 2247, 02201 Čadca, Slovakia E-mail: eshop@okrasa.sk , Phone: 0910 454 074 Business ID: 00168297 Tax ID: 2020421183 VAT ID: SK2020421183 To be filled out by the buyer Buyer details Full name or company name * Phone * E-mail * IBAN * IBAN for a refund if the complaint is accepted. Product details Manufacturer (brand) (optional) Product type (model) (optional) Order number (optional) Order number from the shop (if you have it). Serial number (if present) Date of sale * Invoice / document number * Description of defect * Photos of the defect (optional) 📷 Click to choose photos or drag & drop here — max 5 photos, up to 5 MB each. Your personal data is processed for the purpose of handling this complaint, on the basis of Art. 6(1)(b) GDPR (performance of a contract) and Art. 6(1)(c) GDPR (legal obligation under Slovak Act 108/2024). For details, see the privacy policy. Submit complaint Sending… After submission you will receive a confirmation to the e-mail you entered. The shop owner has 30 days to resolve the complaint per consumer protection law.
